Program Six -- Tech Support System

I've been working on the sixth program.  So far I've created a Ticket class, a Client class, an Agent class, and the TechSupportSystem class.  The latter is the hard one.  Client and Agent are the easy ones.  The description of the assignment lays out the specifications for those two classes and the Ticket class very well.

My Client class has fields for a name, a phone number, a system type and a level of service.  For constructors I have a constructor with four arguments, one with three arguments, and a copy constructor. For methods I have an equals method, a toString method, and getters/setters for all the fields.

My Agent class has fields for a name, an employee ID, a specialty, and a time.  For constructors I have one with four arguments and a copy constructor.  For methods I have a toString method and all the getters and setters.

In my Ticket class I have fields for a ticket ID, the problem, the time, the Client, the Agent, and a static field that helps assign ticket numbers.  I initialized that one to 0 and incremented at the beginning of the constructor before I used it to make the ticket ID.  I currently have only one constructor for the Ticket class and it receives values for all the fields.  I was careful to make a copy of both the Client and Agent parameters before assigned them to the corresponding fields.  That's why Client and Agent need copy constructors.  I'm not finished with the Ticket class, I suspect, but so far I have a toString method, an equals method, a predictTime method, and an isOverdue method.

So far in my TechSupportSystem class I have these methods:

• the constructor : This one is the guiding force.  It calls the others in the right order.
• getDate
• getFileNames
• readAgents
• readOneAgent
• readTickets
• main : All this does is make a new TechSupportSystem object (and this activates the constructor).

I am not finished with the class and may need other methods.